Shipping policy

Thank you for shopping with Zynvia. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.


Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed.

Orders are not processed or shipped on weekends or public holidays. During high-volume periods, processing times may be slightly delayed.

Once your order has been processed and shipped, you will receive a shipping confirmation email.


Shipping Times

Because our products are fulfilled through trusted fulfillment partners, delivery times may vary depending on your location.

Estimated delivery times:

United States: 5–10 business days
United Kingdom: 7–10 business days
Canada: 7–10 business days
Australia: 7–10 business days
Rest of World: 7–15 business days

Please note that these delivery times are estimates only. Delays may occur due to customs, carrier issues, holidays, weather, high order volume, or other circumstances outside of our control.


Shipping Costs

We offer free shipping on all orders.

There are no additional shipping fees at checkout. The price you see on the product page is the price you pay, excluding any applicable taxes, customs duties, or import fees for international orders.


Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number, when available.

Tracking information may take 2–5 business days to update after the package has been shipped.

If your tracking number does not update immediately, this does not necessarily mean your order has stopped moving.


Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order.

We are not responsible for orders delivered to an incorrect, incomplete, or undeliverable address provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible at officialzynvia@gmail.com.

Once an order has been processed or shipped, we may not be able to change the delivery address.


Delayed, Lost, or Missing Orders

Delivery delays can sometimes occur due to carrier delays, customs processing, weather, holidays, high order volume, or other circumstances outside of our control.

If your order has not arrived after the estimated delivery period, please contact us at officialzynvia@gmail.com with your order number.

We will help investigate the issue and provide further assistance where possible.


Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, or other fees depending on your country or region.

These charges are the responsibility of the customer and are not included in the product price unless stated otherwise at checkout.

We are not responsible for delays caused by customs processing.


Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at officialzynvia@gmail.com.

Please include:

  • Your order number

  • A clear photo of the item

  • A clear photo of the packaging, if applicable

We will review the issue and offer a suitable solution.


Contact Us

For any shipping questions, please contact us at:

officialzynvia@gmail.com

Please include your order number so we can assist you faster.